Privacy Policy

Effective Date: September 24, 2026

Last Updated: September 24, 2026

This Privacy Policy explains how Mobile Metal Services LLC, doing business as Custom Storm Shutters (“Custom Storm Protection,” “Custom Storm Shutters,” “we,” “us” or “our”), collects, uses, discloses and safeguards information when you:

  • Visit customstormshutter.com or any website page that links to this Privacy Policy;
  • Request an estimate, consultation, service appointment or project information;
  • Call, text, email or otherwise communicate with us;
  • Become a customer or prospective customer;
  • Submit photographs, property information or project documents;
  • Apply for financing through a third-party financing provider; or
  • Use any customer portal, website feature, form or service we provide.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy does not replace the privacy policies of third-party services, lenders, payment processors or platforms that may separately collect information from you.

The information we collect depends on how you interact with us.

A. Contact and Identity Information


We may collect:

  • First and last name;
  • Mailing or service address;
  • City, state and ZIP code;
  • Email address;
  • Telephone or mobile number;
  • Preferred method of communication;
  • Signature;
  • Customer, estimate, invoice or project number; and
  • Information needed to identify or communicate with you.

B. Property and Project Information


We may collect information about the property and requested work, including:

  • Property address;
  • Openings, measurements and installation locations;
  • Product interests and selections;
  • Requested hurricane, flood, solar, privacy or insect protection;
  • HOA requirements;
  • Permit and inspection information;
  • Property-access information;
  • Project photographs, videos, diagrams or documents;
  • Existing shutters, screens or related equipment;
  • Service and repair history;
  • Estimate, contract, invoice and warranty information; and
  • Notes you provide about your property or project.

C. Communications


We may collect and maintain communications between you and our company, including:

  • Telephone call details;
  • Text messages;
  • Emails;
  • Voicemails;
  • Chat messages;
  • Customer-service requests;
  • Appointment and scheduling communications;
  • Opt-in and opt-out records;
  • Complaint or dispute information; and
  • Call recordings or transcripts when recording is enabled and appropriate notice or consent has been provided as required by applicable law.

D. Website and Device Information


When you use our website, we or our service providers may automatically collect:

  • Internet Protocol address;
  • Browser type;
  • Device type;
  • Operating system;
  • Referring webpage;
  • Pages visited;
  • Approximate location;
  • Date and time of access;
  • Website interactions;
  • Form and button activity;
  • Cookie or similar technology identifiers; and
  • Advertising or campaign source information.

E. Location Information


If you choose “Use My Current Location” or another location-based feature, your browser or device may provide location information to help identify the property or determine whether it is within our service area.

You may decline location access and enter an address manually instead.

F. Photographs, Video and Uploaded Content


If you upload or send photographs, videos or documents, those files may contain information about your property, openings, surroundings or device metadata.

Please do not submit information that is unrelated to the requested estimate, service or project.

G. Payment and Financing Information


When payment or financing services are offered, information may be collected by a third-party payment processor, lender or financing-program provider.

For GreenSky® financing, GreenSky and participating financial institutions may collect information such as:

  • Name;
  • Address;
  • Telephone number;
  • Email address;
  • Date of birth;
  • Social Security number;
  • Government-issued identification;
  • Income;
  • Credit information; and
  • Other information required to evaluate or service a financing application.

Custom Storm Protection is not a lender. Financing is provided by participating financial institutions through the GreenSky® Program and is subject to credit approval.

Unless specifically stated otherwise, sensitive credit-application information is submitted directly to GreenSky or the applicable lender and is governed by that provider’s privacy policy and financial privacy notices. We may receive limited information concerning application or transaction status when necessary to support the customer’s project.

We may collect information:

  • Directly from you;
  • Through website forms;
  • During telephone calls, texts, emails or chats;
  • During estimates, measurements, installations or service visits;
  • Through contracts, estimates, invoices and other project documents;
  • Through our customer-management and communication platforms;
  • From authorized household members, property owners or representatives;
  • From public records, permitting offices or HOAs;
  • Through cookies, analytics and similar website technologies; and
  • From vendors and service providers used to operate our business.

We may use information to:

  • Respond to questions and requests;
  • Provide estimates and consultations;
  • Schedule appointments;
  • Evaluate openings and recommend products;
  • Prepare estimates, contracts and invoices;
  • Perform installations, repairs and maintenance;
  • Process payments;
  • Coordinate financing requests;
  • Order materials;
  • Coordinate HOA, permitting and inspection activities;
  • Provide project-status updates;
  • Send appointment reminders;
  • Communicate by telephone, text message or email;
  • Maintain customer and project records;
  • Administer warranties and service requests;
  • Respond to complaints, disputes or legal claims;
  • Improve our website, services and customer experience;
  • Measure website traffic and marketing effectiveness;
  • Detect fraud, misuse or security incidents;
  • Comply with legal, regulatory, licensing, insurance and recordkeeping obligations; and
  • Protect our company, customers, employees, contractors and the public.

If you provide your telephone number or mobile number and consent to communications, we may contact you regarding:

  • Estimate requests;
  • Appointments;
  • Project updates;
  • Scheduling;
  • Permit or inspection status;
  • Product information;
  • Service and repair requests;
  • Financing information requested by you;
  • Customer-support matters; and
  • Follow-up concerning a prior inquiry, estimate or customer relationship.

Message frequency varies. Message and data rates may apply.

Consent to receive promotional text messages is not a condition of purchasing goods or services.

You may opt out of text messages at any time by replying STOP. You may request assistance by replying HELP or calling 407-883-1873.

An opt-out request may prevent promotional text messages, but we may still communicate when reasonably necessary to complete an active transaction, respond to a request, address a safety or service matter, or comply with law, using a legally permitted method.

We maintain records of communication consent and opt-out requests as reasonably necessary to honor customer preferences and demonstrate compliance.

We do not sell or rent mobile telephone numbers or text-messaging consent information.

Mobile information, text-message originator opt-in data and consent will not be shared with third parties or affiliates for their independent marketing or promotional purposes.

We may provide limited mobile information to service providers that help us deliver, route, manage or document communications. These providers may use the information only as necessary to perform services on our behalf or as otherwise permitted by their applicable agreements and privacy policies.

Telephone calls may be recorded or transcribed for customer service, documentation, training, security or quality-assurance purposes when recording is enabled.

When notice or consent is required, we will provide appropriate notice or request consent before recording. If you do not wish to participate in a recorded call, please inform the representative.

Payment-card information and other highly sensitive information should not be spoken while a call is being recorded unless an approved secure process is being used.

We may disclose information in the following circumstances.

A. Service Providers


We may provide information to vendors that perform services for us, including:

  • Customer and project-management platforms;
  • Telephone, text-messaging and communication providers;
  • Website hosting and form providers;
  • Cloud-storage providers;
  • Email providers;
  • Payment processors;
  • Accounting and bookkeeping providers;
  • Analytics and advertising providers;
  • Mapping and location providers;
  • Material suppliers and manufacturers;
  • Permit expediters;
  • Installation or service providers;
  • Insurance providers;
  • Attorneys, accountants and professional advisers; and
  • Financing providers.

These providers may access information only as reasonably necessary to provide their services or as otherwise described in their own agreements and privacy policies.

B. Housecall Pro


We may use Housecall Pro to manage customer records, estimates, appointments, invoices, project information, communications and related business operations.

Information stored or processed through Housecall Pro may be subject to the Housecall Pro Privacy Policy and applicable terms.

Housecall Pro Privacy Policy:
https://www.housecallpro.com/privacy/

C. JustCall


We may use JustCall to place and receive calls, send and receive text messages, maintain communication records, route calls, store voicemails and, when enabled, record or transcribe calls.

Information processed through JustCall may be subject to JustCall’s Privacy Policy and applicable terms.


JustCall Privacy Policy:
https://justcall.io/privacy-policy/

D. GreenSky and Participating Lenders


If you choose to apply for financing, information may be collected and processed by GreenSky, participating lenders and related financing-service providers.

GreenSky Privacy Policy:
https://www.greensky.com/privacy-policy

GreenSky Disclosures:
https://www.greensky.com/disclosures

A financing application is governed by GreenSky’s and the applicable lender’s agreements, disclosures and privacy notices.

E. Google and Website Services


Our website may use Google services such as:

  • Google Maps;
  • Google Business Profile;
  • Google Analytics;
  • Google advertising services;
  • Address or location services; and
  • Review-display services.


Google may collect information through these services according to Google’s own privacy policies and settings.

F. Legal and Safety Disclosures


We may disclose information when we reasonably believe it is necessary to:

  • Comply with a law, regulation, subpoena, court order or governmental request;
  • Cooperate with licensing, permitting or regulatory authorities;
  • Investigate fraud, misuse or security incidents;
  • Enforce a contract or protect legal rights;
  • Protect the safety, rights or property of our company, customers, employees, contractors or others; or
  • Establish, exercise or defend a legal claim.

G. Business Transfers


If our business or assets are sold, merged, reorganized or transferred, customer information may be included in the transaction, subject to applicable law.

We do not sell personal information for money.

We do not sell or share mobile telephone numbers, text-messaging opt-in data or text-messaging consent with third parties for their independent marketing or promotional purposes.

We may use analytics or advertising services that collect device, cookie or website-activity information. Where applicable law gives you the right to opt out of certain advertising-related disclosures, you may contact us using the information below.

Our website and service providers may use cookies, pixels, local storage or similar technologies to:

  • Operate website features;
  • Remember preferences;
  • Protect forms and website security;
  • Understand website traffic;
  • Measure advertising performance;
  • Determine how visitors found the website;
  • Improve website performance; and
  • Display maps, reviews or other embedded content.

You may adjust cookie settings through your browser. Disabling cookies may affect certain website features.

Our website may link to third-party websites or services, including financing, licensing, product-approval, map, review and social-media services.

A link does not mean that we control or endorse the third party’s privacy practices. Information submitted directly to a third party is governed by that third party’s privacy policy and terms.

We encourage you to review a third party’s policies before providing personal or financial information.

We retain information for as long as reasonably necessary to:

  • Respond to inquiries;
  • Provide estimates and services;
  • Complete projects;
  • Maintain warranty and service records;
  • Maintain financial and tax records;
  • Document communication consent and opt-outs;
  • Resolve disputes;
  • Enforce agreements;
  • Satisfy insurance, licensing, permitting and legal requirements; and
  • Protect legitimate business interests.

Retention periods vary depending on the type of information, the customer relationship and applicable legal requirements.

We use reasonable administrative, technical and physical safeguards designed to protect information from unauthorized access, loss, alteration, misuse or disclosure.

However, no website, electronic transmission or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for protecting any account credentials and notifying us if you believe an account or communication has been compromised.

Depending on applicable law, you may have the right to request:

  • Access to certain personal information;
  • Correction of inaccurate information;
  • Deletion of certain information;
  • A copy of certain information;
  • Withdrawal of consent for certain uses;
  • Opt-out of promotional communications; or
  • Information about how personal information has been used or disclosed.

These rights may be subject to exceptions. For example, we may retain information needed to complete a transaction, maintain warranty or financial records, comply with law, resolve disputes or establish legal rights.

To submit a privacy request, contact us using the information in Section 18. We may need to verify your identity before completing the request.

Our website and services are intended for homeowners, property managers and adults seeking home-improvement services.

We do not knowingly collect personal information directly from children under 13. If you believe a child has submitted personal information to us, please contact us so we can review the matter.

Our company operates in the United States, and information may be stored and processed in the United States.

If you access the website from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

We may update this Privacy Policy to reflect changes in our business, website, services, vendors or legal obligations.

When we update the policy, we will revise the “Last Updated” date at the top of the page. Material changes may also be communicated through the website or another appropriate method.

Your continued use of the website after an updated Privacy Policy is posted means the updated policy will apply to future interactions, subject to applicable law.

For questions or privacy requests, contact:

Mobile Metal Services LLC
Doing Business as Custom Storm Shutters

2014 Jaffa Drive, Suite 102
Saint Cloud, Florida 34771

Telephone: 407-883-1873
Email: sales@customstormshutters.com

Florida Certified Building Contractor: CBC1270515

When submitting a privacy request, please include your name, contact information, the nature of your request and enough information for us to locate the relevant records.

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